Johnston, R.I., May 2, 2011 – A new study of U.S. corporate risk managers shows commercial property insurer FM Global is the best among insurers at claims processing, customer service and underwriting expertise, according to the latest independent research by Greenwich Associates, a leading financial services research firm. Nearly 700 risk managers representing companies with annual revenue greater than US$500 million were surveyed. FM Global also was the only insurance carrier to rank in the top tier for all three areas, something few companies achieve, says Greenwich Associates consultant David Fox. Such firms “stand out from competitors with particularly high levels of client satisfaction and loyalty.” In prior years, related Greenwich Associates studies have ranked FM Global number one in the U.S. for claims-handling performance and number one in Canada for overall carrier quality and overall client satisfaction. “Carriers that receive the strongest client ratings for customer service generally share one trait: senior leadership that is committed to customer service and puts that commitment into practice every day by monitoring actual delivery and enforcing high standards,” says Fox.
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